We thank you for choosing www.zahartzamani.com site to buy your favorite products, and we are happy to serve you.
Sometimes your opinion may change with regard to the products you have purchased, we will do our best to make the return or exchange process as simple as possible. And through the following procedures:
- The policy of the time period for the return or exchange of purchases
- Return and exchange within 14 days of receipt of purchases.
- Purchase or exchange policy.
- This policy applies that the product is in the same packaging as it was when it was originally purchased.
- On return, all accessories and gifts received with the product are required to be returned upon purchase in their original packaging.
- Products that have been opened and have a factory defect that can be replaced with the same item provided that the customer delivers them to the shipping company to return to our warehouse.
- Refund and Exchange Procedures:
- Customer can return purchases with defective manufacturers for free.
- The customer can return or exchange purchases if he changed his mind about the product by paying the shipping fee of (……….)riyals, provided that the conditions in items 1 and 2 are met.
- Retrieval methods:
- The customer has the option to return the value of his purchases or replace them with another product, depending on the customer's choice.
- To retrieve the value of purchases made by credit cards or bank checks, the amount will be returned through the customer’s bank account within fourteen (14) working days and the customer must follow the payment procedures through the branch of the bank that he deals with.
5.Exceptions not covered by the return and exchange policy:
Malfunctions and damages resulting from misuse.
- The serial numbers of the device, the original carton, colors or any other appearance do not match with the product when it was received during the purchase process, as indicated in the purchase invoice
Some exceptions:
No products are returned or exchanged without their original packaging and the rest of the contents in their natural condition.